Previous incidents
Degraded Usage
Resolved Apr 13, 2026 at 7:54pm UTC
Users might experience seeing 404 agent not found, we are working on a resolution
Degraded services
Resolved Mar 29, 2026 at 5:27am UTC
Some agents may timeout and be slow to load messages - we are actively investigating [Resolved]
Partial outage (some agents affected)
Resolved Mar 28, 2026 at 1:12am UTC
Some users may be temporarily unable to access their agents. Service will be fully restored shortly.
Partial outage
Resolved Mar 27, 2026 at 11:18pm UTC
Resolved!
1 previous update
Elevated 409s (conversation busy)
Resolved Mar 10, 2026 at 11:26pm UTC
Investigating reports of elevated 409 (conversation is busy) causing degraded services
Issues with conversations
Resolved Mar 10, 2026 at 10:08pm UTC
Conversations are being marked as busy, high latency - we're looking into it